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Return/Refund Policy

Our Guarantee

Your Satisfaction is 100% Guaranteed.f you are dissatisfied with any merchandise from illmazon.com for any reason, simply return the product within 7 days for an easy refund of your purchase price, excluding shipping and handling.

Return Information

Along with your return, be sure to include the following:
A. Call the illmazon.com helpline and request a return
B. Your order number and/or your complete name, address, and email address
C. A detailed explanation regarding your reason for returning the item(s)
D. Information about whether you would like a refund or a replacement

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging , it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

What are the conditions for returning an item and what is the procedure?

Your item cannot be returned if it belongs to one of the following restricted categories . (These categories are restricted from returns owing to certain business, health or hygiene reasons).

  • Cosmetics
  • Sunglasses
  • Watches
  • Skin-care or hair-care products
  • Innerwear or Swimwear
  • Perfumes and Fragrances
  • Custom or Made to Order products
  • Imported On Order products
  • Certain Sale products

NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return. Exceptions to our return policy:

Refund Policy

Once your return is received, it will be processed within 10 business days. illmazon.com will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement. Thankyou.

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